Privacy Policy

Website Privacy Policy 2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Oldercare (Haslemere) Limited and provide services regulated by the Care Quality Commission at St Magnus Hospital and Rosemary Park Nursing Home. Our address is St Magnus Hospital and Rosemary Park Nursing Home, Marley Common, Marley Lane, Haslemere, GU27 3PX. You can contact us by post at the above address, by email at admin@stmagnus.co.uk or by telephone on 01428 647 860.

Our Data Protection Officer can be contacted by emailing Jo Randall, Operations Director on jrandall@stmagnus.co.uk or in writing at the above address.

How we use your information

When you use our website

When you submit an enquiry via our website

Your rights as a data subject

Your right to complain

Updates to this privacy policy

Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services  which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services  to “remember” who you are and to remember your preferences within our websites, applications or services  and which will stay on your computer or device after you close your browser or leave your session in the application or service).

We use the following different types of cookies:

Strictly necessary cookies

These are cookies which are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics techniques

These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.

Functionality Cookies

These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies (where applicable)

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

Web beacons and parameter tracking

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

Other

We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
Find out more about the individual cookies and analytics technologies that we use.

Google Analytics

Google Analytics uses “cookies”, to help the website analyse how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).

To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.

Other links and social media websites own posts

If you follow a link from our website, application or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we ask you to read the privacy notices appearing on those sites or services.

Our websites, applications or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.
The privacy policy for the sites that we might take you to are listed below:

Facebook – http://www.facebook.com/about/privacy/

Twitter – https://twitter.com/privacy

YouTube – http://www.youtube.com/static?hl=en&template=privacy

LinkedIn – http://www.linkedin.com/static?key=privacy_policy

How to refuse the use of cookies

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as login features.

How to disable the use of cookies

Here’s how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Google Chrome

To prevent new cookies from being installed

  • Click on the spanner icon in the top right of the browser
  • Click on “Options”
  • Click on “Under the Bonnet” (UK) / “Under the Hood” (US)
  • Click on the “Content settings” button in the Privacy section
  • Ensure that “Allow local data to be set” is selected
  • Select “Block sites from setting any data”

To delete existing cookies

  • Click on the spanner icon in the top right of the browser
  • Click on “Options”
  • Click on “Under the Bonnet” (UK) / “Under the Hood” (US)
  • Click on the “Content settings” button in the Privacy section
  • Click on the “Clear browsing data” button

Safari

To prevent new cookies from being installed and delete existing cookies

  • Go to the Safari menu (icon in top right of browser) and select Preferences
  • In the popup window that appears, select the Security icon (a padlock)
  • Under “Accept Cookies”, select the “Never” button

Internet Explorer 9.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the Privacy tab on top
  • Move the slider up to the “Block all Cookies” button

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the General tab which should be under “Browsing History” and click “Delete”

Internet Explorer 8.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the Privacy tab on top
  • Click on “Sites”
  • A new window should open called “Per Site Privacy Actions”
  • Type in the URL of the site in the “Address of website” box and click on Block

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on ‘Internet Options’
  • Click on the Privacy tab on top
  • Click on “Sites”
  • A new window should open called “Per Site Privacy Actions”
  • Under the “Managed websites” box should be a list of all the websites you have visited
  • To remove all cookies click on the “Remove all” button

Internet Explorer 7.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab on top
  • Click on the Advanced button
  • Select “Prompt” for both “First party cookies” and “Third Party Cookies”

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the General tab on top
  • In the “Browsing History” section, click on “Delete”
  • Click on “Delete Cookies”

Firefox 2.0+, 3.0+, 4.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab
  • Disable the box that says “Accept Cookies From sites”

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab
  • Click on “Clear Now”
  • Select “Cookies”
  • Click on “Clear Private Data Now”

When you use our website to browse our services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them.

As well as the cookies we use, various third parties also place them on your computer, again with your consent.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your email address.

We use this information to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed by the reception staff who send the email to the most appropriate manager in the organisation. The manager will respond to the enquiry and will retain the enquiry data in line with our Records Retention Policy for any files processed outside of the email system and depending on the nature of the data.

We do not use the information you provide to make any automated decisions that might affect you.

Our email system will keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

Personal data

Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance with our Privacy Policy.

Any personal data we collect during registration is designed to allow us to personalise the site for you and give you access to the right kinds of information.

If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s).

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this Privacy Policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

July 2018.